Refund policy
RETURN FOR REFUND:
You can return your good(s) within 14 days of your item being delivered. Item(s) must be unused brand new condition ( If returned items show signs of wear they will be denied and sent back.)
Earrings cannot be returned due to UK hygiene regulations.
If returning your items you MUST:
- Return items in protective packaging. If jewellery gets damaged on its way back to us, it will incur a fee to repair and this will be deducted from your refund.
- Return items in brand new un-used condition.
- Return items within 14 days of you receiving them.
- Return FREE gifts. If you do not return the free gift your refund will be on hold until you send it back in un-used condition OR the full retail price of the gift will be deducted from your refund.
DEDUCTIONS:
If you have received free UK delivery - Your refund will be processed excluding a small handling fee of £3.49 which covers postage and packaging. For example if your order was £30 you will receive £26.51 refund.
If the Dreamy London branded inside boxes are dirty or damaged this will incur a 80p per box deduction from your refund. (please note: this is not the outer postal box, this is the actual gift boxes the jewellery comes in.)
The customer is responsible for returning their order. We recommend using a tracked service - we cannot be held liable for parcels lost in the post on the way back to us.
If your return is denied, the customer is responsible for return postage fees in order to get their items back.
Clearance/ Final Sale items are non refundable and non returnable. If these items are returned to us they will be denied and shipped back.
FREE GIFT POLICY:
If you receive a free gift with your order and you want to return your order, you MUST also return the free gift in un-used brand new condition. Customers are only issued free gifts on the basis that they've ordered other items and do not return them.
If the customer does not return the free gift the original full sale price of the item will be deducted from the refund.
EXCHANGE:
Exchange means swapping your item for another item of the same value or of a different size
Exchanges are accepted within 14 days of your good(s) being delivered. Policy remains the same as returns.
WARRANTY:
Damaged Items: Most items are covered by warranty. To check if your purchase qualifies for our warranty please get in touch.
If you would like to discuss damage to your item, please contact us and we will do our best to resolve this for you. Email: dreamycustomerservice@outlook.com
Sale items are non refundable and non returnable.
If you would like to return, exchange or report damage to your item we are happy to help! Please contact us via email at: dreamycustomerservice@outlook.com
Cancellations: All orders are final and will not be cancelled
By purchasing from Dreamy London you are accepting these terms.
RETURNS ADDRESS:
Contact us via chat or email to arrange your return.
Email: dreamycustomerservice@outlook.com